Support

End User License Agreement

By purchasing a product from VoiceSkins.com, you are agreeing to the terms of our ‘End User License Agreement’ (EULA). Read the full text here.

Purchasing and Installing your celebrity VoiceSkin

Purchasing your VoiceSkin and then installing it onto your TomTom device couldn’t be easier. Click here for full instructions.

Purchasing and Installing your Points Of Interest file

For simple or detailed instructions on purchasing and installing your POI file, click here.

Purchasing and Installing your Additional Sounds Pack

For simple or detailed instructions on purchasing and installing your Additional Sounds Pack, click here.

Purchasing and Installing your celebrity VoiceSkin

Simple Steps:

1. Connect your TomTom device to your computer and turn it on. If after a short period the TomTom HOME program/application doesn’t open automatically, run TomTom HOME from your START menu/Programs menu (Applications folder in Finder on Mac OS X).
   
   NOTE: TomTom HOME may wish to run some updates. If it does, run the updates and follow any on-screen instructions to re-start your TomTom device. Then click the ‘BACK’ button in HOME until you are at the first screen.
   
2. In your internet browser, go to www.VoiceSkins.com
   
3. Click ‘My Account at the top of the screen, and enter your login details
   or, if you are already logged-in, click ‘My Voices’ in the left-hand panel of your ‘My Account’ page.
   
4. Click the ‘Add To TomTom’ button to the right of your celebrity VoiceSkin file. This will begin the download process: TomTom HOME will run (open if still closed), and will show your celebrity VoiceSkin on the screen.
   
5. If your chosen VoiceSkin is not already ticked, tick the box and click the ‘Continue’ button. TomTom HOME will install your VoiceSkin onto your TomTom device – follow any on-screen instructions.
   
6. When HOME has finished installing your VoiceSkin, click ‘Device’ menu, then click ‘Disconnect Device’ and wait until the ‘X’ has gone from the screen of your TomTom device. You may now unplug your TomTom USB cable.

Using your celebrity VoiceSkin, after having installed it onto your TomTom device.

1. If your TomTom device did not restart during the installation process, turn it off, wait 10 seconds and turn it on.
2. Tap the screen, tap ‘Change Preferences’ tap ‘Arrow’ until you see ‘Change Voice’ icon.
3. Tap ‘Change Voice’ icon, scroll through the list of voices until you find your celebrity VoiceSkin, and tap ‘Test’, then tap ‘Select’.
4. Your TomTom device is now ready to use your celebrity VoiceSkin.
   
   Have fun!

For further guidance on changing voices on your TomTom device see your device’s user guide; or go to the following link and choose your device model name/number from the list that will appear on your screen: http://www.tomtom.com/support/support.php?ID=3&Language=1

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Purchasing and Installing your Points Of Interest (POI) file

Simple Steps:

1. Go to the ‘My Voices’ of your account on www.VoiceSkins.com and click the download button to the right of your newly purchased POI file.
2. Having saved it to your computer (on the Desktop in Windows, and ‘Downloads’ folder in Mac OS X), extract the zip (unpack the archive in Mac OS X).
3. Having connected your TomTom device to your computer and turned it on, close TomTom HOME if it opens automatically. In Windows Explorer or Mac OS X Finder, navigate to the extracted POI zip folder and copy the ‘name.bmp’ and ‘name.ov2’ files.
4. Then navigate to the folders on your TomTom device, and locate the folder that stores your map files – this may be ‘United Kingdom_Ireland’ or ‘USA_Canada’ or the name of the country map you have installed on your device.
5. Paste the two copied POI files into that country map folder.

You are now ready to eject your TomTom device and use your POI file. For further guidance on using POI files on your TomTom device, see your device’s user guide, or go to the following link and choose your device model name/number from the list that will appear on your screen: http://www.tomtom.com/support/support.php?ID=3&Language=1

You may wish to ask a friend or colleague to install your POI file if you are unfamiliar with copying/installing files on your computer.

Click here to return to top of page or continue reading more detailed instructions below.

Purchasing and Installing your Points Of Interest file

Detailed Steps:

Once you have purchased your POI file you will find it listed in the ‘My Voices’ section of your account on www.VoiceSkins.com.

To download the POI file:

1. Go to www.VoiceSkins.com
2. Click ‘My Account’ at the top of the screen, and enter your login details
   or
   If you are already logged-in, click ‘My Voices’ in the left-hand panel of your ‘My Account’ page.
3. Click the ‘Download’ button to the right of your POI file.
   This will begin the download process, which will take only a few seconds. Your POI file (e.g. Snoop_POI.zip) will download to your Desktop (on Windows computers) or your ‘Downloads’ folder (on Apple/Mac computers).

 

Note for Microsoft Windows / Internet Explorer users: if you don’t see a ‘Save As’ dialogue box asking if you want to save the download, or if you don’t find it on your Desktop (i.e. your system is set to automatically save all downloaded files), then check the yellow bar under your toolbar/above your browser’s main window and see if you need to click that bar to allow the download to continue. If you require further help with this, please contact our support staff at: enquiries@locutio.co.uk

 

Installing your downloaded POI file:

Installing your POI file simply requires you to unpack the zip file, and copy two files inside the folder into a folder on your TomTom device. The following detailed steps will guide you through this process if you are unfamiliar with copying files to and from your computer.

If you are totally unsure about carrying out these steps after reading them, ask a friend or colleague who has experience in copying/installing files to give you a hand.

 

Locating your downloaded POI file:

Open Windows Explorer (or Finder on a Mac computer) to locate your downloaded POI zip. To open Windows Explorer, click on the START button, then My Computer, then the ‘Folders’ button in the toolbar (Mac users should open Finder by clicking the Finder icon on the far left side of dock).

Windows users will find the Desktop icon at the top of the tree of folders in the left-hand pane, click this icon. Mac users should click the ‘user name’ in the left hand pane of Finder, and then the ‘Downloads’ folder in the right-hand pane.

As stated above, your downloaded POI file should be found on your Desktop (Windows PC’s) or your ‘Downloads’ folder (Apple / Mac computers). To extract the files from the POI zip files, either:

1. Double-click the zip file to look inside it, where you will see the files listed below (double-clicking the zip on a Mac computer will automatically carry out the same steps as option 2, next paragraph)
   or
2. Right-click and choose ‘Extract All”, then ‘Next’, then ‘Next’ again’ then tick “Show Extracted File” and click ‘Finish’, to create a folder with the same name (next to your POI zip on your Desktop), within which you will find the following files:
   
   (using Snoop’s POI file as an example):

1. Snoop_Dogg_POI.bmp (image that appears on TomTom map screen)
2. Snoop_Dogg_POI.ov2 (POI software file for TomTom device to read)
3. Snoop_Dogg_POI_ReadMe_EULA.txt (End Users License Agreement)
4. Snoop_Dogg_POI_How To Install.txt (As the name suggests)

You are going to copy the “name.bmp’ and ‘name.ov2’ files onto your TomTom device. (‘name’ represents whatever the name of your POI file is) – SO LEAVE WINDOWS EXPLORER (OR FINDER) OPEN – don’t close them.

Also inside the POI zip is a copy of these instructions, and the End User License Agreement (note: you already agreed to the site’s terms when you purchased your POI file).

 

Installing your POI file onto your TomTom device:

1. Plug your TomTom device into your PC or Mac using the TomTom USB cable and then power on the device. If TomTom HOME starts up - close it down as it won't be used. If you accidentally closed your Windows Explorer or Finder windows, reopen them by following the steps above.

 

1. In Windows Explorer (or Finder) navigate to your Desktop: Windows users will find the Desktop icon at the top of the tree of folders in the left-hand pane, click this icon. Mac users should click the ‘user name’ in the left hand pane of Finder, and then the ‘Downloads’ folder in the right-hand pane.

1. Having found your POI zip and either opening the zip to show the files listed above, or extracted the zip to a new folder and locating the files above, click the file named: “name.bmp’ to highlight it and select ‘Copy’ from the ‘Edit’ menu, or right-click and choose/click ‘Copy’.

 

1. Open a second Windows Explorer (or Finder) window and navigate to you TomTom device; for Windows users this will appear in the tree of folders in the left-hand pane (similar for Finder users).

1. Click the ‘+’ symbol next to the TomTom icon to open its tree of folders, and then click, to highlight, the folder that stores your map files – this may be called ‘United Kingdom_Ireland’ or ‘USA_Canada’ or the name of the country map you have installed on your device.

 

1. Now click the ‘Edit’ menu and click ‘Paste’, or right click inside the country map folder (in the right hand pane) and click ‘Paste’. You should now see your ‘name_POI.bmp’ file somewhere in your country map folder.

1. Go back to your first Windows Explorer (or Finder) window and select the other POI file to copy: ‘name_POI.ov2’, and copy that across to the country map folder of your TomTom device, using the same steps as above.

 

1. You have now installed your newly purchased POI file onto your TomTom device. Good eh?

You are now ready to eject your TomTom device and use your POI file.
To eject your TomTom device in Windows, right click the TomTom icon in the left-hand pane of Windows Explorer, and click ‘Eject’. Look at the TomTom device screen and when the ‘X’ is no longer showing you may remove the USB cable and restart (shut-down and start-up) your TomTom device. Mac users should eject the TomTom device by clicking the ‘eject’ icon to the right of the device name / image shown in Finder.

For further guidance on connecting and disconnecting your TomTom device, see your device’s user guide, or click the following link and choose your device model name/number from the list that will appear on your screen: http://www.tomtom.com/support/support.php?ID=3&Language=1

 

Using your newly installed POI file on your TomTom device:

There are now a number of different TomTom device on the market, some with different options/preferences menus. Turning your Points Of Interest on is a very simply process, but due to these differences between models, we cannot list the various steps here (or this would turn into a book).

To use your newly installed POI’s, see your device’s user guide, or click the following link and choose your device model name/number from the list that will appear on your screen: http://www.tomtom.com/support/support.php?ID=3&Language=1

Have fun! And most of all, enjoy driving to each of the places on your Points Of Interest list, and enjoy yourself even more when you get to each place. And then enjoy yourself some more…you get the picture.

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Purchasing and Installing your Additional Sounds / Warning Sounds

Simple Steps:

1. Go to the ‘My Voices’ of your account on www.VoiceSkins.com and click the download button to the right of your newly purchased Additional Sounds zip file.
2. Having saved it to your computer (on the Desktop in Windows, and ‘Downloads’ folder in Mac OS X), extract the zip (unpack the archive in Mac OS X).
3. Having connected your TomTom device to your computer and turned it on, close TomTom HOME if it opens automatically. In Windows Explorer or Mac OS X Finder, navigate to the extracted Additional Sounds zip folder and copy the seven files: ‘Snoop1.wav’,  ‘Snoop2.wav’, ‘Snoop3.wav’ etc.
4. Then navigate to the ‘Sounds’ folder on your TomTom device, and paste the seven wav files into that folder.

You are now ready to eject your TomTom device and use your Additional Sounds files. For further guidance on using Additional Sounds / Warning Sounds on your TomTom device, see your device’s user guide, or go to the following link and choose your device model name/number from the list that will appear on your screen:: http://www.tomtom.com/support/support.php?ID=3&Language=1

You may wish to ask a friend or colleague to install your Additional Sounds / Warning Sounds files if you are totally unfamiliar with copying/installing files on your computer.

 

Purchasing and Installing your Additional Sounds / Warning Sounds

Detailed Steps:

As the process of downloading, locating and installing your Additional Sounds / Warning Sounds is virtually the same as installing Points Of Interest files, we would ask you to follow the steps above entitled ‘Purchasing and Installing your Points Of Interest file, Detailed Steps’, with the following differences:

1. Instead of finding the POI files in the extracted zip folder on your Desktop (or Downloads folder in Mac OS X), you will find seven wav files: ‘name1.wav’, ‘name2.wav’ etc. It is these seven files that you must copy onto your TomTom device.
2. Instead of copying your files into the ‘United Kingdom_Ireland’ or ‘USA_Canada’ country map folder (or other country name) on your TomTom device, you will copy your files into the ‘Sounds’ folder on your TomTom device.
   

You will then be ready to eject your TomTom device and use your Additional Sounds files. For further guidance on using Additional Sounds / Warning Sounds on your TomTom device, see your device’s user guide, or go to the following link and choose your device model name/number from the list that will appear on your screen:: http://www.tomtom.com/support/support.php?ID=3&Language=1

You may wish to ask a friend or colleague to install your Additional Sounds / Warning Sounds files if you are totally unfamiliar with copying/installing files on your computer.

End User License Agreement

By purchasing a VoiceSkin product, you are agreeing to the terms of our End User License Agreement.

Single Use License

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (hereinafter called LICENSE) CAREFULLY BEFORE USING THE VOICESKINS DATA FILES; celebrity VoiceSkin, POI file and or Additional Sounds Pack (hereinafter called SOFTWARE).

BY USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE.

IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT USE THE SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS OF THE LICENSE, YOU MAY RETURN THE SOFTWARE TO THE PLACE WHERE YOU OBTAINED IT FOR A REFUND. IF THE SOFTWARE WAS ACCESSED ELECTRONICALLY, EMAIL: enquiries@locutio.co.uk

IMPORTANT NOTE: In the event that you are uncertain of any term or aspect of this agreement, you should contact your legal advisor.

 

1. General.

The software, documentation and any data files accompanying this License whether on disk, in read only memory, on any other media or in any other form (collectively the Software) are licensed, not sold, to you by Locutio Voice Technologies Ltd., (hereinafter called Locutio) for use only under the terms of this License, and Locutio reserves all rights not expressly granted to you. The rights granted herein are limited to Locutio and its licensors intellectual property rights in the Software, and do not include any other patents or intellectual property rights. You own the media on which the Software is recorded but Locutio and/or Locutio’s licensor(s) retain ownership of the Software itself.

 

The terms of this License will govern any software upgrades provided by Locutio that replace and/or supplement the original Software product, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern. Title and intellectual property rights in and to any content displayed by or accessed through the Software belongs to the respective content owner. Such content may be protected by copyright or other intellectual property laws and treaties, and may be subject to terms of use of the third party providing such content. This License does not grant you any rights to use such content.

 

2. Permitted License Uses and Restrictions.

This License allows you to install and use one copy of the Software on a single Satellite Navigation Device (hereinafter called SatNav Device) at a time. This License does not allow the Software to exist on more than one SatNav Device at a time, and you may not make the Software available over a network or by any other means so that it could be used by multiple users at the same time. If the Software was included with a Hardware product then this License does not allow you to use the Software with another Hardware product. You may make one copy of the Software in machine-readable form for backup purposes only; provided that the backup copy must include all copyright or other proprietary notices contained on the original. Except as and only to the extent expressly permitted in this License or by applicable law, you may not copy, decompile, reverse engineer, disassemble, modify, or create derivative works of the Software or any part thereof.

THE SOFTWARE IS NOT INTENDED FOR USE IN ANY OTHER DEVICE OR MACHINE THAN AS DEFINED BY THIS LICENSE OR THE PACKAGING THAT ACCOMPANIED IT.

 

3. Transfer.

You may not rent, lease, lend or sublicense the Software. You may, however, make a one-time permanent transfer of all of your license rights to the Software to another party, provided that: (a) the transfer must include all of the Software, including all its component parts, original media, printed materials and this License; (b) you do not retain any copies of the Software, full or partial, including copies stored on a computer or other storage device (including SatNav device); and (c) the party receiving the Software reads and agrees to accept the terms and conditions of this License. All components of the Software are provided as part of a bundle and may not be separated from the bundle and distributed as standalone applications.

 

4. Termination.

This License is effective until terminated. Your rights under this License will terminate automatically without notice from Locutio if you fail to comply with any term(s) of this License. Upon the termination of this License, you shall cease all use of the Software and destroy all copies, full or partial, of the Software.

 

5. Limited Warranty on Media.

Locutio warrants the media on which the Software is recorded and delivered by Locutio to be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of original retail purchase. Your exclusive remedy under this Section shall be, at Locutio’s option, a refund of the purchase price of the product containing the Software or replacement of the Software which is returned to Locutio or a Locutio authorized representative or reseller with a copy of the receipt.

THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES ON THE MEDIA INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY QUALITY, AND OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF ORIGINAL RETAIL PURCHASE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE LIMITED WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY MADE TO YOU AND IS PROVIDED IN LIEU OF ANY OTHER WARRANTIES (IF ANY) CREATED BY ANY DOCUMENTATION OR PACKAGING. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY JURISDICTION.

 

6. Disclaimer of Warranties.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.

EXCEPT FOR THE LIMITED WARRANTY ON MEDIA SET FORTH ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED AS IS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LOCUTIO AND LOCUTIO’S LICENSORS (COLLECTIVELY REFERRED TO AS LOCUTIO FOR THE PURPOSES OF SECTIONS 6 AND 7) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. LOCUTIO DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LOCUTIO OR A LOCUTIO AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

 

7. Limitation of Liability.

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LOCUTIO BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA,BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF LOCUTIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Locutio’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty pounds sterling (£50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

 

8. Export Law Assurances.

You may not use or otherwise export or re-export the Software except as authorized by Locutio or under United Kingdom law and the laws of the jurisdiction in which the Software was obtained.

 

9. Controlling Law and Severability.

This License will be governed by and construed in accordance with the laws of the United Kingdom. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect.

 

10. Complete Agreement; Governing Language.

This License constitutes the entire agreement between the parties with respect to the use of the Software licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this License will be binding unless in writing and signed by Locutio. Any translation of this License is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License shall govern.

 

BY USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE.

 

IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT USE THE SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS OF THE LICENSE, YOU MAY RETURN THE SOFTWARE TO THE PLACE WHERE YOU OBTAINED IT FOR A REFUND. IF THE SOFTWARE WAS ACCESSED ELECTRONICALLY, EMAIL: enquiries@locutio.co.uk

 
© 2009 Locutio Voice Technologies Ltd. Company Registered in the U.K.

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